In market surveys, consumers complain that shopping centers look the same everywhere, that they lack uniqueness, that the product range is “boring”, that there are no positive surprises, and that the brand mix consists exclusively of the big well-known (fashion) brands. It is more than understandable that shopping centers need strong brand partners. The question […]

The post Level Of Demand: The Level Of Excellence We Should Strive For Today And Tomorrow appeared first on ACROSS.

In retail (and real estate), the goal will always remain the same: If you fulfill the demands and desires of your customers/shoppers with your offers and services, you will generate high sales figures with good margins (to make a really long and complex story short). Put the customer at the center of your activities and […]

The post “Top Secret: … the Cycle of Success in the Real Estate Industry.” appeared first on ACROSS.

ACROSS: At the beginning of the year, you typically spend a lot of time with investors in Frankfurt and London to discuss their outlook for the year as well as industrial developments with leading investment managers. What impressions have you been able to gather for 2024 thus far? Steffen Hofmann: The first few weeks of […]

The post 2024 Will Mark the Gradual Resurgence of Transaction Markets appeared first on ACROSS.

For a number of years, there has been a “cookiecutter”approach to shopping center development. While that may be the most efficient in terms of construction, leasing, and operation, it seems to be the exact thing that is turning audiences off. Recent European surveys have indicated that consumers feel shopping centers “look the same everywhere.” They […]

The post RE-INVENTING SHOPPING PLACES appeared first on ACROSS.

In recent years, tremendous efforts have been invested in transforming the traditional mall experience. Shopping centres are no longer just places to make purchases, but have evolved into versatile, community-centric places that focus on nurturing relationships and creating memorable experiences. For example, the foodcourts of old have been replaced with experiential and even fine dining […]

The post WE MUST REMIND CUSTOMERS HOW GREAT IT IS TO SHOP IN-STORE appeared first on ACROSS.

ACROSS: HOW IS YOUR PERSONAL “LEVEL OF DEMAND” DEFINED? CHRISTOPH ANDEXLINGER: The guiding principle that both SES and I adhere to is: We create vibrant living spaces that are highly relevant to our customers. Consequently, we consider everything from the customer’s perspective. Our customers are comprised of the visitors to our centers, the tenants, the […]

The post FIRST AND FOREMOST OUR FOCUS IS ON CUSTOMER RELEVANCE appeared first on ACROSS.

For investors, the traditional fixed rent leasing model at shopping center assets has historically brought certainty to rental income. The economically sustainable market value of locations is priced into lettings and adjusted on the basis of the rents achieved at comparable stores. This has enabled shopping centers to adapt to suit their particular markets, but […]

The post The Importance of Retail Mix: Some Pointers from the Outlet Industry appeared first on ACROSS.

By Cindy Andersen, Managing Director at Ingka Centres At Ingka Centres, we are on a mission to redefine the retail landscape by transforming traditional shopping destinations into new, mixed-use format meeting places. This approach cherishes hyper-locality and reflects local communities’ need for physical spaces to connect, play, eat, and enjoy experiences. The origin of the […]

The post Playtime: Why Boring Conventions In Retail Must Be Challenged appeared first on ACROSS.

After a few years in which one whirlwind after another hit our industry, 2024 is set to be a year in which we do “normal” business, despite all the challenges. Therefore, it is absolutely the right time to reflect on the fundamental flaw in our perception of customer satisfaction and the creation of unforgettable experiences […]

The post The Inconvenient Truth of Customer Satisfaction and Memorable Experiences in Retail Spaces appeared first on ACROSS.

The role that people play at the point of sale (POS) is undoubtedly crucial to the success of retail and the customer experience in order to differentiate it from online retail. Thankfully, there is still a large group of customers who enjoy shopping and use brick-and-mortar retail to do so. The quality of the customer […]

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